Frequently Asked Questions
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Do the drivers accept tips?
Shared-ride airport rates do not include a gratuity. Tipping is allowed and is much appreciated by our drivers.
How do I find your shuttle at the Sacramento Airport?
If you arrived on American Airlines, Delta Airlines or United Airlines then you are at Terminal A. After gathering you luggage at the baggage claim, go out the side door to the taxi area. Our shuttle will park at the curb next to the brick wall on the right side.
If you arrived on any other airlines then you are at Terminal B. After gathering your luggage at the baggage claim, walk to the opposite end of the terminal and exit Door #1 on the ground level. Cross the street to the center island. You will find a sign overhead that reads “Pre-arranged transportation.” Our shuttle will stop there. Do not walk down toward the taxi area as we are not allow to load passengers in that area.
How early should I be out to catch the shuttle at Sacramento Airport?
The time listed on your ticket is the time we leave the airport, not the time we pick you up. We begin the boarding process about 15 minutes before the time listed. We need to pickup passengers at both Terminal A and Terminal B so your exact pickup time will vary a bit. It best to be ready to at least 20 minutes early so the driver won't have to wait for you.
Exception to the above rule: Because we are a reservation only shuttle service, it is possible that we could leave 30 minutes to 2 hours early if all passengers are on the ground and the driver is able to contact ALL passengers via cell phone. Please ensure we have your cell phone number and you have your cell phone on after you depart the plane. If we are not able to contact all passengers we will wait until the designated leave time. We can not guarantee that the shuttle will leave early, but we try to accommodate the option when possible. - Your Welcome!
My flight changed – how do I go about changing my reservation?
My flight is delayed. Do I need to contact anyone?
Your flight is monitored for delays. We can hold the shuttle for only a few minutes if the delay is not a long one. You may have to wait for the next scheduled airport pickup. If you are going to miss the last shuttle for the day, please call our Customer Service Department at 530-891-1219 or 800-832-0350 (M-F 9:00 am - 4:30 pm) for options to get home. You can also reach us at .
What is your Luggage Policy
North Valley Shuttle allows one (1) personal bag and two (2) standard pieces of luggage for each passenger.
Please contact our reservations department if you need to transport items such large boxes, bicycles, surfboards or any other items which do not fit into standard luggage to verify we can accommodate it. All such items will count toward your baggage allowance. Call our reservation department if you have any questions concerning your luggage.
We reserve the right to refuse boarding to passengers who have not informed us of excess luggage prior to their pick up.
North Valley Shuttle will not be liable for lost luggage. All luggage remains the responsibility of the passenger at all times especially during loading and unloading of the vehicle. So please be aware of you surroundings to prevent loss.
There is an extra charge of $10.00 for each piece of additional luggage beyond the standard allowance.
No single piece of luggage or other property weighing in excess of fifty (50) pounds will be accepted for transportation unless there is additional help available to aid the driver in both the loading and unloading of that luggage.
What is your Pet Policy
North Valley Shuttle does allow companion animals (dogs up to 40 lbs and house cats), and trained service dogs (any size) required for our disabled passengers. For the safety of other passengers and to help keep the upholstery clean, animals other than service dogs are required to be in a pet transport crate.
Companion dogs are NOT considered service animals. If you are traveling with a specially trained Service Dog there is no charge. Limit 1. Must show the driver a Certificate of Registration.
Service dogs help with performing a function for a person that is limited by a disability. Such as, but not limited to, Mobility issues, visual impairment (blindness), hearing impairment (deafness), multiple sclerosis (MS), and other physical/mental disabilities.